Follow-Up and After Sales Service

After-sales service, sometimes called after-sales support, is any service provided after a customer has purchased a product. Typically, examples of after-sales service include support regarding warranty service, training, or repair and upgrades.



  1. Deliver what you promise

  2. Don’t be too busy for your customers and don’t make it difficult for them to do business with you

  3. Avoid being defensive or upset when a customer brings you a concern or complaint

  4. Be interested, People like doing business with people who appreciate their business

  5. Think ahead of the customer with a problem-solving attitude; Be part of the solution not the problem

  6. Generate repeat and referral business

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